Frequently Asked Questions
Product FAQ
1. What types of dresses do you offer for different occasions?
Our collection includes party dresses, casual wear, formal dresses, resort wear, and occasion-specific outfits like wedding guest dresses and cocktail attire. Explore party dresses, maxi silhouettes, and A-line cuts for versatile styling.
2. How do I choose the right size for dresses or tops?
Refer to our detailed size guide on each product page, which includes measurements
for bust, waist, and hips. For plus-size clothing, check our inclusive sizing range, or
contact customer support for personalized assistance.
3. What fabrics are used in your women’s clothing?
We prioritize premium-quality fabrics like soft cotton blends, breathable linen, and
stretchable synthetics for comfort. Specific fabric details (e.g., crepe, viscose) are
listed on product pages.
4. Are your products suitable for all seasons?
Yes! Our summer dresses use lightweight fabrics, while winter collections feature
layered jackets and cozy knits. Filter by season or fabric type to find weather-
appropriate styles.
5. What if I receive a damaged or incorrect product?
Contact support immediately for free exchanges or refunds. Provide photos of
damaged items to expedite resolution.
Ordering & Products
7. What sizes are available for your women’s clothing?
Our collections offer a wide range of sizes to celebrate every woman’s individuality and style. Please refer to the size chart on each product page for specific measurements and fit guidance. If you need help choosing the right size, our customer support team is happy to assist you.
8. Are your dresses and tops true to size?
Yes, our dresses, tops, and other clothing items are designed to fit true to size. For the best fit, please check our detailed size guide available on each product page.
9. Do you offer plus size women’s clothing?
We believe fashion is for everyone and are committed to inclusive sizing. Please explore our selection for a variety of size options, including plus size dresses, tops, and more.
10. How can I shop for the latest women’s fashion trends online?
Browse our “Just In” to discover the latest trends in women’s fashion, including summer dresses, formal shirts, and resort wear. Filter by category, color, or size to find your perfect style.
Shipping & Delivery
11. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. Use this link to check the real-time status of your delivery.
Payments & Security
12. What payment methods do you accept?
We accept a variety of secure payment options, including credit/debit cards, net banking, UPI, and Cash on Delivery (COD) for eligible pin codes.
13. Is my payment and personal information secure?
Absolutely. We use industry-standard encryption to protect your payment and personal data. Your privacy and security are our top priorities.
Returns & Exchanges
14. What is your return and exchange policy?
Your satisfaction is our priority. If you are not completely happy with your purchase, you can initiate a return or exchange as per our comprehensive return policy. Please visit our Returns page for detailed instructions and eligibility criteria.
15. How do I request a refund?
To request a refund, contact our customer service team with your order details. Refunds are processed once the returned item passes our quality check.
Order Issues & Support
16. What should I do if my order is delayed or incomplete?
If your order is delayed, incomplete, or missing items, please contact our customer support through the Contact Us page. We will resolve your issue promptly.
17. Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within a limited time after placement. Contact our support team as soon as possible for assistance.
Account & Loyalty
18. Do I need an account to shop online?
No, you can shop as a guest. However, creating an account allows you to track orders, save your wishlist, and enjoy faster checkouts.
19. How can I sign up for exclusive offers and discounts?
Subscribe to our newsletter or create an account to receive updates on sales, new arrivals, and exclusive promotions on women’s clothing and fashion accessories.
Contact & Brand Information
20. How can I contact customer service?
For any questions or assistance, visit our Contact Us page. Our team is available to help you with sizing, order issues, and general inquiries.
21. What makes French Theory unique?
French Theory is dedicated to empowering women of all ages and sizes with premium quality, stylish, and comfortable clothing. Our collections are crafted to celebrate individuality, confidence, and self-expression.
22. Didn’t find your answer?
If your question isn’t answered here, please reach out via our Contact Us page. We’re always here to help!